Please read these terms before you book. When you pay a deposit or the full price, you agree to them. If anything is unclear, contact us at office@goldhourtravel.com or on +44 7888 619307 before you book.
Goldhour Travel plans and books tailor-made holidays with a golden-hour moment planned into every trip. Our address is 14 Foxwood Avenue, Christchurch, BH23 3LA, United Kingdom. Email office@goldhourtravel.com, phone or WhatsApp +44 7888 619307. We serve customers in the United Kingdom and the United States.
We plan tailor-made trips and arrange accommodation, transfers and experiences (such as guided tours, excursions and activities) at your destination. We do not sell flights or any other transport to or from your destination. You are responsible for arranging your own travel and for telling us your arrival and departure times so we can match transfers and check-in.
Before you pay, we send you a written quote listing exactly what is included: hotel and room type, board basis, dates, transfers, experiences, the total price and the payment schedule.
Prices on our website are guide prices per person, based on two adults sharing, and depend on dates and availability. The price that applies to your holiday is the one in your written quote.
Customers in the UK are quoted and charged in British pounds (GBP, £). Customers in the US are quoted and charged in US dollars (USD, $). The currency is shown on your quote and on the payment page. Your bank may charge a fee if your card is in a different currency.
Once your booking is confirmed, we will not increase the price.
We sell services, so nothing is shipped to you. After you pay your deposit, we email your booking confirmation within 24 hours. Your full travel documents (hotel vouchers, transfer details and experience tickets) are emailed at least 14 days before you travel, once the balance has been paid.
Our cancellations and refunds policy explains what happens if you cancel, if we cancel, and how and when refunds are paid. It forms part of these terms.
Changes you ask for: we will do our best to change your dates, hotel or experiences. We pass on any charges our suppliers make, plus an admin fee of £25 / $35 per booking, and tell you the cost before you agree.
Changes we have to make: occasionally a supplier changes something. If it is a minor change, we will tell you as soon as possible. If it is a significant change, such as a different resort or a lower-standard hotel, you can accept it, choose a suitable alternative, or cancel for a full refund of the money you have paid us.
You are responsible for having a valid passport and any visas or entry permits needed for your destination, and for meeting health requirements. We will tell you the general requirements for your destination when you book, but you should check them with official government sources before you travel.
We strongly recommend that you take out travel insurance covering cancellation, medical costs and personal belongings as soon as you book.
If something is wrong while you are away, tell us straight away on WhatsApp (+44 7888 619307) and tell the supplier, so we can try to put it right on the spot. If you are still unhappy, please write to us within 28 days of returning home at office@goldhourtravel.com. We will reply within 14 days.
Because our holidays are for specific dates, the 14-day cancellation right under the Consumer Contracts Regulations does not apply to bookings with us. Your other legal rights as a consumer are not affected by these terms.
These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the US, you keep any mandatory consumer protections that apply where you live.