Asking for options and receiving a quote costs nothing. You only pay when you decide to book.
Tell us in writing by email to office@goldhourtravel.com. Your cancellation takes effect on the day we receive it. The charge depends on how many days before your holiday starts we receive it:
| Days before your holiday starts | Cancellation charge |
|---|---|
| More than 42 days | Your deposit |
| 42 to 29 days | 50% of the total price |
| 28 to 15 days | 75% of the total price |
| 14 days or fewer | 100% of the total price |
Some hotels and experiences have their own non-refundable rates. If your quote includes one, we mark it clearly as non-refundable before you book, and that part of the price can't be refunded after booking.
If you cancel, any amount you have paid above the cancellation charge is refunded to you. Travel insurance may cover cancellation charges if you have to cancel for a reason your policy covers.
If we have to cancel your holiday for any reason other than unpaid balance, we refund everything you have paid us in full, or, if you prefer, offer you an alternative holiday of equal or higher standard.
If we have to make a significant change to your holiday before you travel, you can cancel and receive a full refund of all money paid to us. See section 7 of our booking terms.
If you see a payment from Goldhour Travel that you don't recognise, or you're unhappy with a charge, please contact us first at office@goldhourtravel.com or on +44 7888 619307. We reply within 24 hours and will try to sort it out straight away.